Privacy Policy
Last updated: November 02, 2025
Effective date: Immediately upon publication
Introduction
TigerHoster (referred to as "we", "us", or "TigerHoster") takes your privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://www.tigerhoster.com and use all our services (such as hosting, domain registration, and client area).
This policy applies only to online activities. Information collected offline or through other means is not covered by this policy.
Your Consent
By using our website or services, you agree to this Privacy Policy and accept its terms and conditions.
What Information Do We Collect?
1. Personal Information (That You Provide)
When you create an account, contact support, or fill out a form, we may ask for the following information:
- Full name
- Company name (if applicable)
- Address
- Email address
- Phone number
- Payment information (card/bKash/bank – only through payment gateways)
- Message content and attachments (in support tickets)
2. Automatically Collected Information
We automatically collect certain information when you visit our website:
- Log files: IP address, browser type, ISP, date and time, referring pages, click count
- Cookies and web beacons: Site preferences, visited pages, to improve user experience
- Analytics: Google Analytics, cPanel statistics
Note: This information is not directly linked to any personal identity.
How Do We Use Your Information?
We use your information for the following purposes:
| Purpose | Details |
|---|---|
| Service Provision | Account activation, hosting services, domain renewal |
| Website Improvement | Enhancing user experience, adding new features |
| Communication | Support, updates, invoices, promotional emails |
| Security | Fraud prevention, abuse detection |
| Legal Obligations | When requested by law enforcement agencies (if needed) |
Cookies and Tracking Technology
We use cookies to improve website functionality and provide a better experience.
- You can disable cookies through your browser settings
- Google DART cookies: Used for showing advertisements. You can opt-out through Google Ads Settings
Note: Disabling cookies may affect some website features and functionality.
Third-Party Advertisers
Advertisements may be displayed on our website by:
- Google AdSense
- Other partners
These third parties have their own privacy policies. We do not control their cookies or tracking technologies. We encourage you to review their privacy policies.
How Long Do We Keep Your Information?
| Type of Information | Retention Period |
|---|---|
| Account Information | While account is active |
| Invoices/Payments | 7 years (legal requirement) |
| Support Tickets | 1 year |
| Log Files | 90 days |
| Backups | 7 days (shared hosting) |
Your Rights (Under GDPR & CCPA)
European Users (GDPR)
If you are located in the European Union, you have the following rights:
- Access: Request a copy of your information (small fee may apply)
- Correction: Request correction of incorrect information
- Deletion: Request deletion of your information under certain conditions
- Restrict Processing: Request to stop using your information
- Object: Object to use of your information for marketing
- Data Portability: Transfer your information to another company
California Residents (CCPA)
If you are a California resident, you have the following rights:
- Know what information has been collected about you
- Request deletion of your information
- "Do Not Sell My Data": We do not sell your information
- Receive a response to any request within 30 days
Children's Privacy Protection
We do not knowingly collect any information from children under the age of 13.
If you believe your child has provided us with such information, please contact us immediately – we will delete it right away.
Who Do We Share Your Information With?
| Party | Reason |
|---|---|
| Payment Gateways (bKash, Aamarpay, PayPal) | Payment processing |
| Hosting Partners (USA/EU Data Centers) | Service provision |
| Law Enforcement Agencies | Legal requests |
| Analytics Providers | Website improvement |
Important: We do not sell, rent, or commercially share your information with anyone.
Data Security
We take data security seriously and use the following measures to protect your information:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted
- Firewall and Anti-Malware: Advanced security systems protect our servers
- Regular Security Audits: We regularly check and update our security measures
- ISO 27001 Standards: Following international security standards (in planning)
While we do our best to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we use industry-standard practices.
How to Update or Delete Your Information
You can update or delete your information through the following methods:
- Client Area: Login → Profile → Edit Information
- Email: support@tigerhoster.com
- Phone: +88 016 10 80 04 74
We will process your request within 30 days. If you have any questions, our support team is here to help.
Policy Changes
We may change this Privacy Policy at any time. When we make changes, we will:
- Post the updated policy on this page
- Update the "Last updated" date at the top of this page
- Notify you via email if there are significant changes
Continuing to use our services after changes are posted means you accept the new Privacy Policy. We recommend checking this page regularly to stay informed.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
TigerHoster
Wazuddin Road, Notun Bazar, Vatara, Dhaka-1212
Email: privacy@tigerhoster.com
Website: www.tigerhoster.com/privacy
Phone: +880 96 123 45678
© 2025 TigerHoster. All rights reserved.